Dispatch and delivery

Dispatch

Orders are normally dealt with within three working days. If we are away then your order might be delayed by up to 15 working days. Please appreciate we are a “one-man” and “one-woman” business. If we are away we will inform you by email as to when your order will be dealt with.

If we are away for longer this will be indicated on the site and we will operate a free reservation process/service.

Postage – always via Royal Mail 

United Kindom

1st Class Mail – Sent at your risk – £1.75
Recorded Delivery – Max compensation £50.00 – £3.00
Special Delivery – Full compensation – £7.50

Overseas – Airmail

Europe – Sent at your risk – £2.50
Rest of the World – Sent at your risk – £3.75
Europe – INTERNATIONAL SIGNED service with compensation – £8.75
Rest of the World – INTERNATIONAL SIGNED service with compensation – £9.25

Packaging costs

In most cases packaging is free but we reserve the right to charge in exceptional cases such as bulky and/or delicate items.

Customs charges

Customs charges, if appropriate, are the responsibility of the buyer.

 

Delivery & Returns

UK Delivery

Express UK Mainland Delivery (2 day service): £3.95 on couriered orders under 15kg, FREE on couriered orders over £50 and under 15kg in weight and 1m in length.

Next Day Delivery: £6.95 on couriered orders under 15kg in weight and 1m in length. FREE Next Day Delivery on couriered orders over £100 and under 15kg in weight and 1m in length when you enter code FAST24 at the checkout.

Saturday UK Mainland Delivery (orders placed before 2pm Friday *Excluding Bank Holidays): £13.95 on couriered orders under 15kg

Worldwide Delivery

For International Delivery rates and approx. delivery times please click here.

Local Delivery 

For palletised items, such as Timber, Feed and Bedding, delivered by one of our CFS delivery vehicles the shipping cost will be quoted at the checkout and will be based on your delivery postcode. We aim to deliver these orders between 3 and 5 working days, however this may vary based on seasonality. 

For palletised orders to be delivered to postcodes outside of our local delivery zone, please call 01625 861588 for a delivery quote.

Scottish Highlands and Islands, Northern Ireland, Isle of White and Isles of Scilly Delivery Information

Please enter your postcode at the checkout for a delivery quote.

We May Require A Signature

To ensure you receive your order as quickly as possible, please make sure you give us a delivery address where someone will be available to accept it as many of our parcels require a signature. We will gladly deliver to a family member, neighbour or place of work if it is more convenient for you. In this case, please ensure that you let us know beforehand.

If We Anticipate A Delay

In the rare instance that there will be an unexpected delay with your order, we will notify you and provide you with an alternative delivery date at your convenience. If you are not happy with the revised date, your order will be cancelled and we will refund your order in full. In no event shall we be liable for any damages or penalty for any delay in delivery.

Problems With Your Delivery

Please contact us within 5 working days if any parts of your order are missing or damaged, making sure you keep your delivery note and all packaging. If you do not contact us within this timeframe we will not be able to accept any claims for goods that have been damaged or lost in transit. This includes items delivered by couriers, pallets and the CFS delivery network.

Parcel Tracking

You will receive a notification of dispatch with your consignment number. If the service on which we’ve sent your parcel is tracked then you can use this consignment number to track your parcel on the courier’s own website.

Collect From Store

If you live close by, you can also collect direct from our store for free and you will be informed when your items are ready to collect. Your order will be held in store for 7 calendar days only, after which if you fail to collect we will cancel your order and provide you with a refund. When collecting your item in store please bring with you a print out of your order confirmation and proof of ID (this can be a driving license, passport, ID card, utility bill or payment card)

Pre-Orders

Items purchased on Pre-Orders will be dispatched once the goods are available. If you have other items on your order which are not pre-order, these will be dispatched once your pre-order goods are available. If you would like to receive these items beforehand please contact our team who can arrange this for you. Estimated dates for dispatch of Pre-Order are subject to change.

Please contact our internet department for more details on 01625 861588 or internet@chelfordfarmsupplies.com

Returns

For information regarding our Returns & Refunds policy, please click here.